Customer Service - FAQ

How do I get free shipping?

Free shipping is only available on orders of $150 or more and can only be used on ground shipping. To get free shipping, make sure you use the coupon code FREESHIP150 during the checkout process.

Is your site secure?

Buyfabric.com uses the latest 128-bit SSL encryption to protect all communication with our server. Our encryption signature is verified by Verisign and you may view our secure certificate by clicking the lock icon on the bottom of this browser window at any time.

What is your return policy?

We want you to be satisfied. If your purchase does not meet your expectations for any reason, simply contact us by email or phone within 30 days of purchase for a return authorization and shipping information. Our toll-free number is 877-625-2889. All return products must be in their original condition-uncut, unwashed, undyed, etc. Returns sent COD or Collect will not be accepted.

How does your quantity discount work?

The more you buy, the more you save. Most items have a quantity breakover, allowing you to save a significant amount when you purchase fabric above the minimum noted breakover yardage. If the standard price-per-yard of “Fabric X” is $10.00, and the breakover price at 25 yards is $8.00 per yard, then a 25 yard order will be $200.00, saving you an additional $50 off the standard price of $250! Be sure to keep this in mind while shopping, as you may purchase additional yardage at a reduced cost, as noted on your checkout page.

Do you ensure the highest quality product and availability on every order?

Although we cannot guarantee every product's availability, we work very hard to exceed your expectations on every order. Every product is meticulously inspected for defects prior to shipping.

Am I ensured receipt of every item on my order?

It is important to us to ship you a complete order, and that's why we keep a running account of our inventory. In the unlikely event that our inventory is in error and we cannot ship a complete order, we will contact you for instructions prior to shipping. We do not charge your credit card until your order is ready to ship. We do NOT guarantee product availability or quantity.

Will my fabric be shipped in one continuous piece?

We make every effort to ship your fabric in one piece. However, yardage is limited by bolt size. Most fabrics we carry generally come to us in 30- or 60-yard bolts and are then sold down. Therefore, we cannot guarantee that we will have the yardage you desire in one continuous piece. If we cannot provide the fabric in one continuous piece, we will contact you for instructions before processing your order.

How do I place an order?

1. Products are shown as thumbnails. Click the thumbnail to view the product details and a full-sized image of the product.

2. In the text field provided, enter the desired amount of the product you selected. Submit this amount by clicking the icon labeled “ADD.” If you desire, you can change the amount once it has been submitted by entering the new amount and clicking the icon labeled “UPDATE.” Remove the item from your cart entirely by clicking the icon labeled “REMOVE.”

3. Close the window to continue shopping. Your items will remain in your cart, and the total number of items that are in your cart will be displayed in the top navigation bar. You can view your cart by clicking “View Cart” in the top navigation bar.

4. The View Cart page displays the items currently in your cart, and allows you to update or remove items.

5. To checkout, simply click “Checkout” in the top navigation bar. You will be prompted to enter your email address. If you are a new shopper, you will be prompted to fill out your billing and shipping information. When this is completed, you will be prompted to fill out your credit card information. To finalize your order, click the “Purchase Now” button. An order confirmation page will be displayed as well as an order number. We request that you print your receipt and retain your order number as these items will be required to track your order.

Remember our quantity discount and the extra savings you receive when you purchase the breakover yardage.

Your credit card is not charged until your order is ready to ship, allowing us to contact you in the unlikely event that your order cannot be shipped as specified.

What are my options for payment?

We accept all major credit cards. We also are willing to work with you on other forms of payment if you call us prior to placing your order.

Why do you need my email address when I place my order?

We use your email address to send your order verification and to address any other issues. We will never sell or rent your email address or any of your other personal information. All of your information is strictly private and we use it only to serve you.

Do you have a product catalogue in print?

No, at this time we do not have a printed catalogue available.