Login

 

Return Policy

Your satisfaction is extremely important to us. Each piece of fabric is inspected for defects before shipment to ensure its quality. If your purchase does not meet your expectations, please feel free to contact us within 30 days of the original purchase date for a return authorization. (We do not offer returns on Custom or Special Orders. Please see note below.) Refunds cover the original purchase price, less the shipping costs for both the purchase and the return. We do not refund shipping charges. If the return is a result of an error on our part, the customer is exempt from paying the original and return shipping costs. The item returned must be in its original condition (uncut, unwashed, undyed, etc.) in order for us to accept and process your return.

To return an item, follow the instructions listed below.

1. Contact us within 30 days of the original purchase date of the item you are returning.

2. Once you have received return authorization, you will be emailed a UPS Shipping label to be printed and taped to the box. The UPS shipping label is provided for your convenience and its use is optional. It is very important that you record your shipping number so the package can be tracked during transit. We are not responsible for returned products that we do not receive.

3. Package your items as they were packaged when you received them. Include a copy of the receipt that you printed when you finalized your order. If you are returning one item from a multiple-item order, you may mail us a copy and retain the original for your records.

4. Mail us the package, and when we receive and process the return, we will credit your card with the original purchase price, minus the cost of shipping both ways, if applicable.

*We do not offer returns for Special Orders. Special Orders are custom orders and do not include general internet orders. Special Orders are placed in-store or via phone for specific, name-brand items that are either out-of-stock or not available on our website. All Special Order sales are final. If you are unsure about the color or texture of a name-brand fabric not listed on our website, please refer to the fabric manufacturer's sample books. Sample books are provided by most name-brand fabric manufacturers and can be found at retail locations everywhere. If you have questions about our Special Order return policy, please contact us.

ABOUT SSL CERTIFICATES
Powered by AspDotNetStorefront shopping cart
Managed by Ciztek eCommerce Consulting